Request Invoice
IMPORTANT PREORDER POLICY – READ BEFORE SUBMITTING
Submitting or paying for a preorder does not guarantee product allocation or fulfillment.
We do not control distributor allocations. We submit your requested quantities to our distributor, but the distributor determines how much product we ultimately receive. We may receive the full quantity requested, a reduced quantity, or no product at all.
All preorder requests apply only to our initial allocation, also known as the first wave, from our primary distributor. Additional inventory acquired from later waves, secondary distributors, or other supply channels is separate from the preorder system and is not used to adjust previously finalized preorder allocations.
Final allocation information is usually provided approximately one to four weeks before the product’s scheduled release date.
We cannot issue allocation-related refunds until our distributor confirms that we have not received enough product to fulfill your preorder. Refunds will not be issued simply because allocation information is pending, another retailer receives product sooner, or you no longer wish to wait.
HOW LIMITED ALLOCATIONS ARE DISTRIBUTED
If we do not receive enough product to fulfill every preorder request, available product is prioritized using the following criteria, in order:
- Membership status
- Total preorder volume
- Event attendance during the previous 30 days
- Support for the applicable game or product category during the previous 30 days
- Overall store support during the previous 30 days
Customers who do not actively support the store or the applicable product category may receive a reduced allocation or no allocation.
Additional inventory acquired after our initial allocation, including later distributor waves, secondary-distributor inventory, or product obtained through higher-cost supply channels, is not used to fulfill or increase existing preorder allocations.
Please read this carefully:
You may see us advertise or sell additional product after initial allocations have been finalized. This product may be priced higher, the same, or lower than the original preorder price depending on market conditions, acquisition cost, and how the inventory was sourced.
This additional inventory is separate from the initial allocation used to determine preorder fulfillment.
Later inventory and additional waves are completely separate from the preorder system.
Your final preorder allocation is based solely on our initial distributor allocation and the criteria listed above. It will not be increased or adjusted because we later acquire additional inventory from another source.
Your final allocation is your final allocation.
FINAL ALLOCATION, REFUNDS AND PRODUCT DELAYS
Once final allocation has been confirmed:
- If your preorder can be fulfilled in full, your entire deposit will be applied to your order.
- If your preorder can only be partially fulfilled, you will receive the available quantity and a refund for the unfulfilled portion.
- If your preorder cannot be fulfilled at all, the eligible preorder deposit will be refunded in accordance with the original payment terms.
Allocation-shortage refunds are issued only after we receive and process our confirmed distributor allocation.
After we send your finalized allocation email, we fully intend to fulfill the quantities confirmed in that email.
Occasionally, an allocated product may be delayed because of circumstances outside of our control, including manufacturer delays, freight delays, shipping disruptions, or distributor fulfillment delays.
A product delay does not mean that the product has been canceled and does not automatically qualify the order for a refund.
After final allocation has been confirmed, we generally cannot issue a refund unless:
- The product is canceled at the distribution level and the applicable funds are returned to us by the distributor; or
- The allocated product remains unfulfilled for more than 30 days after its originally scheduled release date.
Distributor-level cancellations are uncommon. If either condition above occurs, we will issue the appropriate refund for the unfulfilled portion of the preorder.
Eligible non-Bitcoin refunds are generally issued through ACH transfer or mailed check unless another method is specifically approved. Refunds connected to Bitcoin payments are issued as Curiosity Video Games store credit only.
PRODUCT FORMAT, BOXES, CASES AND COLLECTOR BOOSTERS
This policy applies to Magic: The Gathering, Pokémon, Disney Lorcana, and any other preorder products we make available.
Boxes, packs, and case quantities still matter. If you are requesting a full case, you must clearly list your request as a case or list the full number of boxes, packs, or units normally contained within that case.
Case quantities vary by product, set, and game. A case preorder is treated as a request for the total number of individual boxes, packs, or units normally contained within that case.
Requesting or paying for a case does not guarantee that you will receive a factory-sealed case.
If we are able to allocate you the full case quantity and sealed cases are available in a way that allows us to provide one, we will make every reasonable effort to keep your case sealed.
If allocation is reduced, you may receive fewer boxes, packs, or units than requested. You will only be refunded for the portion we are unable to fulfill.
Example: If you request a case quantity of six booster boxes and we are only able to allocate you four booster boxes, you will receive four booster boxes and be refunded for the remaining two booster boxes.
IMPORTANT MAGIC: THE GATHERING COLLECTOR BOOSTER NOTICE
Magic: The Gathering Collector Booster preorders are handled by the individual pack unless your invoice specifically states otherwise.
If your invoice lists Collector Booster packs, you are preordering individual packs. A request for 12 Collector Booster packs is treated as a request for 12 individual packs, not as a guaranteed sealed Collector Booster Box.
If you request 12 Collector Booster packs and we are able to allocate all 12 packs, you will receive a sealed Collector Booster Box whenever sealed-box fulfillment is available.
If allocation is reduced, you may receive fewer than 12 packs. You will receive the number of packs allocated to you and will be refunded only for the packs we are unable to fulfill.
If you request enough Collector Booster packs to equal a sealed case and we are able to allocate the complete case quantity, we will make every reasonable effort to keep the case sealed when sealed-case fulfillment is available.
Sealed Collector Booster Boxes and sealed Collector Booster cases are not guaranteed unless we receive enough product to fulfill the complete pack quantity required for that sealed product.
Example: If you request 12 Collector Booster packs and we are only able to allocate you six packs, you will receive six packs and be refunded for the remaining six packs.
HOW TO SUBMIT YOUR PREORDER REQUEST
You must list each requested product using the following format:
2x Magic: The Gathering – Lost Caverns of Ixalan Play Booster Boxes
1x Magic: The Gathering – Lost Caverns of Ixalan Play Booster Case
12x Magic: The Gathering – Reality Fracture Collector Booster Packs
6x Pokémon TCG – Surging Sparks Booster Boxes
1x Pokémon TCG – Surging Sparks Booster Box Case
2x Pokémon TCG – Surging Sparks Elite Trainer Boxes
Requests that do not clearly identify the quantity, game, set, and product type may be ignored.
Include all requested products in one submission. Do not submit multiple fragmented requests for the same preorder period.
To submit a preorder request, you must provide:
- First name
- Last name
- Email address
- Phone number
- Shipping address, if shipping will be required
- Your complete formatted preorder request
- Confirmation that you have read and accepted these terms
INVOICING AND PAYMENT PROCESS
After submitting your preorder request:
- You will typically receive an invoice within 24 hours.
- The invoice must be paid within 24 hours of issuance.
- Paying the invoice secures your preorder request, but does not guarantee final allocation or fulfillment.
- ACH transfer is the standard payment method for preorder deposits unless another payment method is specifically approved by us.
- Credit and debit cards are not accepted for preorder deposits unless we specifically authorize an exception.
Bitcoin may be approved for preorder deposits under $2,500, but approval must be requested before payment is submitted. Bitcoin is not automatically available as a payment option.
Any refund connected to a Bitcoin payment will be issued as Curiosity Video Games store credit only.
Bitcoin payments cannot be refunded as Bitcoin, cash, ACH, card refund, check, or any other cash-equivalent payment method. Do not pay using Bitcoin unless you fully understand and accept this condition.
Preorder deposits are held pending final allocation and fulfillment. They are not described or represented as funds held in a formal escrow account.
Unpaid or failed preorder invoices may affect your ability to submit future preorder requests.
If you do not pay your invoice within 24 hours, or if your payment cannot be processed because of an issue on your end, the invoice may be automatically canceled. We may decline future preorder requests from your account unless the required reinstatement fee is paid.
The reinstatement fee is non-refundable and will be $25 or 10% of the unpaid invoice total, whichever amount is greater.
The reinstatement fee must be paid using a credit or debit card. Any future preorder deposit must still be paid through ACH transfer, approved Bitcoin payment, or another payment method specifically approved by Curiosity Video Games.
ACH payments may take several days to clear.
Once your payment clears, you will receive a layaway receipt. This confirms that your preorder deposit was received, but it is not your final allocation confirmation.
SHIPPING AND PICKUP
Allocated product may be picked up in store during our normal operating hours.
If shipping will be required, you must provide a complete and accurate shipping address with your preorder request.
Shipping is not included in preorder pricing unless specifically stated on the invoice. You are responsible for all shipping costs associated with your order.
After final allocations are confirmed, we will contact you to verify your shipping information and provide available shipping options. A separate invoice for the exact shipping cost will be issued once the order is ready to ship.
The shipping invoice must be paid within seven days of issuance.
You are responsible for monitoring the email address and phone number provided with your preorder request. We are not responsible for repeatedly attempting to obtain missing shipping information, correcting an incomplete address, or pursuing payment of an unpaid shipping invoice.
If you fail to provide or confirm the required shipping information within seven days of our request, or fail to pay the shipping invoice within seven days of issuance, the order will be considered abandoned.
If an order is considered abandoned:
- We will no longer be required to hold or ship the product.
- The product may be released for sale to another customer.
- No refund will be issued for the abandoned preorder.
- We are not required to make additional attempts to contact you.
By requesting shipping, you acknowledge and accept these conditions.
PREORDER DEADLINES
All preorder products have strict submission deadlines.
Requests submitted after the applicable deadline may be ignored and will not be forwarded to our distributor.
Deadlines are listed on the applicable product listing, announcement, or preorder notice. You are responsible for verifying the deadline before submitting your request.
Submitting a preorder request confirms that you have read, understood, and agreed to all terms listed above.
Request a Preorder Invoice
Complete all required fields below. Review the preorder terms above before submitting your request.